Privacy policy

Terms and Conditions – PadelPal

1. Introduction

Welcome to PadelPal. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you should not use this website.

2. Company Information

This website is operated by PadelPal.

For any enquiries you may contact us at:
Email: support@padelpal.co.za
Location: South Africa

3. Products

PadelPal sells padel-related products including but not limited to:

  • Padel balls

  • Padel grips

  • Ball pick-up tools

  • Padel accessories

We aim to ensure all product descriptions and images are accurate. However, slight variations in colour, packaging, or design may occur.

PadelPal reserves the right to modify or discontinue products at any time without notice.

4. Pricing

All prices on this website are listed in South African Rand (ZAR).

PadelPal reserves the right to change prices at any time without prior notice.

Shipping costs will be calculated and displayed during checkout.

5. Orders

When you place an order on our website:

  • You confirm that all information provided is accurate.

  • Orders are subject to product availability.

  • PadelPal reserves the right to cancel or refuse any order if necessary.

If an order is cancelled, you will receive a full refund.

6. Payment

Payments are processed securely through trusted third-party payment providers.

PadelPal does not store your card details.

Accepted payment methods may include:

  • Credit or debit card

  • Instant EFT

  • Other secure online payment options

7. Shipping and Delivery

PadelPal delivers within South Africa.

Estimated delivery times may vary depending on location and courier services.

PadelPal is not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Public holidays

  • Circumstances beyond our control

8. Returns and Refunds

In accordance with the Consumer Protection Act, customers may request a return within 7 days of receiving the product.

To qualify for a return:

  • The product must be unused

  • The product must be in its original packaging

  • Proof of purchase must be provided

Customers may be responsible for return shipping costs unless the product is defective.

Refunds will be processed once the returned item has been inspected.

9. Defective Products

If you receive a defective or damaged product, please contact us within 7 days of delivery.

PadelPal will arrange a replacement or refund where applicable.

10. Privacy

PadelPal respects your privacy and protects your personal information in accordance with the Protection of Personal Information Act (POPIA).

Your information will only be used to process orders and improve our services.

11. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Text

  • Product designs

belongs to PadelPal and may not be copied or reproduced without permission.

12. Limitation of Liability

PadelPal will not be held liable for any indirect or consequential damages resulting from the use of our products or website.

Customers use products at their own risk.

13. Changes to Terms

PadelPal reserves the right to update or modify these Terms and Conditions at any time.

Changes will be effective immediately once published on this website.

14. Governing Law

These Terms and Conditions are governed by the laws of South Africa.