Refund policy

Refund & Return Policy – PadelPal

Last updated: March 5, 2026

At PadelPal, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a fair return and refund policy in accordance with the Consumer Protection Act.

Returns

Customers may request a return within 7 days of receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase must be provided

Items returned without prior approval may not be accepted.

To request a return, please contact us at:
toytech@gmail.com

Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Products damaged due to misuse

  • Items not in their original packaging

For hygiene reasons, used grips or opened padel balls cannot be returned unless defective.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • A short description of the issue

Once reviewed, we will offer either:

  • A replacement, or

  • A full refund

Return Shipping

Customers are responsible for return shipping costs, unless the product:

  • Arrived damaged, or

  • Is defective.

We recommend using a tracked courier service, as PadelPal cannot be responsible for lost return shipments.

Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Exchanges

If you would like to exchange a product, please contact us first. Exchanges are subject to product availability.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: toytech@gmail.com
Location: South Africa